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We're happy to announce that we are opening up our Ad-hoc support service to anyone that has a Joomla! website - even if we don't host/manage it for them.
To qualify for support you must:
To get an Ad-hoc User account you simply complete the form and purchase the number of support units you think you'll need. You can apply using the form at the end of this aritcle.
Once your application is received and processed by our staff you will receive an account activation email.
Each Support Unit is equivalent to 15 minutes of work by a member of our support staff.
Support Units are consumed by the creating an Ad-hoc support request, each request (or Support Ticket) uses a minimum of 1 Support Unit (ie. 15 minutes) with work in excess of the initial unit consumed in 5 minutes blocks.
Example Usage:
If the work requested through a Support Ticket takes 10 minutes 1 Support Unit will be used.
If the work requested through a Support Ticket takes 25 minutes 1 Support Unit and 10 minutes will be used from the balance in your account.
If the work requested through a Support Ticket takes 35 minutes 2 Support Unit and 10 minutes will be used from the balance in your account.
If the work requested exceeds your account balance, the ticket will be updated with an Estimate of the work required and your balance will be debited the time used for the investigation.
Once you've confirmed your user account, you can login to the CPPL website which will take you to our Client Support Area. There you can create your support ticket.
To create your ticket select, click on "Submit New Ticket" and fill out the Support Ticket details. It is very important that you selecte the Category of support required, as the ticket type determines additional information that must be provided.
eg. if you need us to log into your website and configure software or make changes you will need to select "Web Site Change Request" which will provide fields for the websites URL, an Admin Username and Password and the the Admin URL..
Once your ticket has been received a member of our Support staff will access the ticket and the work in terms of ticket units required to complete the request. If sufficient support ticket units are available in your account the work will be undertaken and the ticket updated once the work has been completed or if more information is required to complete the work.
If you have insufficient tickets you will recieve an email to that effect asking you to add additional ticket units to your account. Where possible we will itemise what we can do with the ticket units available in your account.
If you have any problems with creating the ticket please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
If you want a refund please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it prior to creating a ticket - once a ticket is created refunds are not possible.
Craig Phillips Pty Ltd
Chapel Hill, QLD, Australia
Brisbane Tel: +61-7-3056-1992
Sydney Tel: +61-2-8090-5408
abn: 42 097 843 500
We like to work with our clients and our staff on a personal basis. If we can't meet you it makes it hard for us to judge the project you want us to undertake.
We take the same approach to people in our team, we do our breifings in person, so we're clear on the directions each team member is taking with every project. When it comes right down to it — it really is who you know!
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